I currently work as a SaaS Software product manager for Etailpet, a pet based ecommerce and point of sale company. I firmly believe that the most important skill in any work environment is the ability to listen, followed closely by an insatiable drive to figure out the “Why?”. In my current position I employ my love of analytics and problem solving to paint the user story and translate it into digestible ideas for development and stakeholders.
Work History
Data Analyst / Quality Assurance Specialist (March 2015 – Present)
Care Ambulance Service (Falck)
-Developed a PowerBI dashboard from a MySQL database, tracking employee KPIs leading to a 32% increase in obtaining patient demographics; increasing the amount of billable transports.
-Conducted a process analysis of new employee training leading to a 13% reduction in total training hours while maintaining training standards.
-Worked with government EMS agencies reporting statistical analysis on over 124,000 patient contacts a year.
-Developed automated data pipelines via Python and VBA for 30 individual monthly reports to county agencies; decreasing processing hours by 85%
Emergency Medical Technician (January 2014 – March 2015)
Americare Ambulance
-Performed within a high intensity environment utilizing basic life support assessments and interventions to provide high quality patient care in a variety of settings.
– Utilized inter-agency coordination and communication to accomplish common goals with a limited time frame.
-Gave extraordinary patient and customer service to create a lasting positive impression on patients in a time of vulnerability.
Stage Manager (November 2008 – January 2014)
Freelance
-Coordinated interdepartmental communication throughout the production process of a variety of performances.
-Maintained detailed reports of rehearsals and performances, ensuring standards were created and maintained.
-Oversee cast and crew during production to execute a seamless performance
-Coordinated with producers to analyze budget and expenditures.
Education
Bachelor of Science: Computer Science
Southern New Hampshire University
(August 2019 to Present)
Overall GPA: 3.9
Emergency Medical Technician Certification
Saddleback Community College
(July 2012 to July 2014)
Overall GPA: 4.0
Anatomy – Physiology – BLS Healthcare Provider – Pharmacology
Nutrition – Organic Chemistry – Biology
Languages
Python: I have been using python for three years. I frequently utilize the Pandas, Numpy and Seaborne libraries to perform linear regression analysis when exploring new data sets; searching for correlation across a number of variables. I also utilize object oriented programming to automate a number of sequences in my work life including report writing, dashboard updates, and webscraping.
SQL: I work with a MySQL system on a daily bases; writing recursive queries and complex joins that are effective and efficient. I have many dashboards which are all reliant on optimized queries to run efficiently.
VBA: VBA was my first introduction to programming five years ago. Although I do not use it as frequently now that I am familiar with more efficient options, it is still utilized in a number of macros and userforms for data entry and maintenance.
DAX: Utilized in a number of my PowerBI dashboards DAX is utilized to ensure my visualizations are clean and impactful. Giving only the information needed and nothing more.
Software
Excel: I am an excel power user with more than ten years experience. Mastery of V/H/X Lookups, Pivot Tables, and Power Query. I utilize excel for statistic analysis on a daily basis, breaking down complex problems into easy to understand stories with data.
PowerBI: Three years of experience developing clear and impactful data visualizations and dashboards. I have built dashboards tracking key KPI that have enabled management to identify key actionable items.
Tableau: Although my workplace is primarily built on a Microsoft system I am well versed in Tableau, using it for complex visualizations.
Crystal Reporting: Working in the medical field I am familiar with a number of legacy systems including Crystal. I am able to build impactful and accurate reports with Crystal.
SAS: I utilize SAS to perform a number of my daily data pulls for accurate reporting systems. I am familiar with the SAS language and can utilize it to reduce data cleaning.
Zoll / Imagetrend: Electronic Patient Care Report systems I utilize on a daily basis ensuring that the data our field staff collects is accurate.