Data Analyst / Quality Assurance Specialist (March 2015 – Present)
Care Ambulance Service (Falck)
-Developed a PowerBI dashboard from a MySQL database, tracking employee KPIs leading to a 32% increase in obtaining patient demographics; increasing the amount of billable transports.
-Conducted a process analysis of new employee training leading to a 13% reduction in total training hours while maintaining training standards.
-Worked with government EMS agencies reporting statistical analysis on over 124,000 patient contacts a year.
-Developed automated data pipelines via Python and VBA for 30 individual monthly reports to county agencies; decreasing processing hours by 85%
Emergency Medical Technician (January 2014 – March 2015)
Americare Ambulance
-Performed within a high intensity environment utilizing basic life support assessments and interventions to provide high quality patient care in a variety of settings.
– Utilized inter-agency coordination and communication to accomplish common goals with a limited time frame.
-Gave extraordinary patient and customer service to create a lasting positive impression on patients in a time of vulnerability.
Stage Manager (November 2008 – January 2014)
Freelance
-Coordinated interdepartmental communication throughout the production process of a variety of performances.
-Maintained detailed reports of rehearsals and performances, ensuring standards were created and maintained.
-Oversee cast and crew during production to execute a seamless performance
-Coordinated with producers to analyze budget and expenditures.